| Welcome to Stuart Manufacturing - problems ? give us a ring ------- 0208 668 8277 ( 10am to 4pm Mon-Friday ) or send us an e-mail. We accept most major credit and debit cards - except Electron. Companies & Schools - Open a credit account and get 10% discount on your first order. |
If the item you require is not listed please E-mail us for a quote.these pages only have the MOST popular items, not every one that we sell ! | About Us Stuart Manufacturing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@smco.co.uk We have been making and selling printer consumables for 11 years. We are an accredited ISO9002 company. If you are concerned about your privacy please see our policy detailed below or contact : Mr Alistair Stuart - sales@smco.co.uk who will be glad to respond to your questions. NOTE: We are not affiliated with any depicted OEM, their names, products, models, styles and/or numbers depicted which, may be protected under any and/or, all trademarks, copyright and/or, patent protection laws. Product names mentioned in this price list are intended to show compatibility of our products with those machines and/or products. All product names are registered trademarks of their respective holders. | |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. You may also contact our customer support line - 01342 834788 - Monday through Friday between 9am and 4pm. Calls cost your normal 'phone rate. We accept credit card payments as well as cheque. If after you receive the goods and wish to return then for whatever reason, so long as the packaging is intact and no security seals have been broken then we will happy to refund your card/ cheque when the goods are received back to us. Unless there is a defect to the items supplied or any other mistake made by us then return delivery charges are at your own expense. All returns must be notified to us within 30 days of purchase. | |
| Shipping And Handling There is no charge for shipping and handling for orders delivered to the UK, except if you wish to use our courier service - then we have a sliding scale charge based on order value. OVERSEAS CUSTOMERS - we have a sliding scale of charges - these will be clear on your order. | |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days International orders are generally received in under 7 days. Please note that some speciality papers/ media can be a problem but we will notify you so you can decide whether or not to wait. All availability times are subject to change depending on the supply situation within the market place. We will try to keep to them to the best of our ability. | |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. | |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . | |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. | |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> This does not affect your statutory rights as a consumer. If an item we have supplied does not do the job promised we will refund and replace same. if it is a compatible item (i.e. not an original manufacture) then we will do one refund and replace and therafter if the problem is not resolved will supply an item of original manufacture (Lexmark, for instance) free of charge. We promise to acknowledge any customer complaints within 5 working days. | |
Reaching Us If you need to reach us, please email us on sales@smco.co.uk, alternatively, you can call on 0208 668 8277 (International +44 <phone without first zero>) or fax us on 0208 668 8107 or write to us at :Stuart Manufacturing Company Limited, Craft House, 135 Hayes Lane, Kenley, Surrey, CR8 5JR | |
| Privacy Policy We do not disclose buyers information to third parties. We do not transfer your personal info outside the EEA.Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details.We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. | |
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